Last email they wanted me to send the log file (again) from toolbox. I even tried a micro SD card with a USB adapter that was 8GB. I know the drive needs to be at least 8GB, but for the hell of it I've tried 4GB, 16GB, and 32GB. I have tried the same steps on three different computers, two running Windows 7, one Windows 10. I've uninstalled and reinstalled toolbox. When placing this drive into my computer, toolbox does not recognize it, but the computer does. The synctool works just fine, I'll insert a blank USB drive that's been formatted to FAT32 into my unit and it successfully places a "synctool" folder on the drive. I've been exchanging emails with customer support but no success yet. I have updated them before 3 years ago, so I am familiar with the procedure, it's just not working this time. I am trying to update my maps and cannot get toolbox to recognize the drive.
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